Fifth Third Bank Platinum Card
Protection from Unauthorized Purchases - Zero Liability

Card theft is on the rise; however, you can feel secure knowing that you are not responsible for any unauthorized purchases charged to your account. The MasterCard® Zero Liability* coverage protects you from unauthorized purchases charged to your account in a store, over the telephone, or on the Web.
If you suspect unauthorized activity:

  • Stop using your card
  • Contact Fifth Third Bank immediately at 1.800.972.3030

For a complete explanation of benefits, click here.

*Under MasterCard's zero liability policy, you will have no liability for unauthorized purchases made using your Card and Account provided the following preconditions are met: (a) your Account is in good standing, (b) you have exercised reasonable care in safeguarding your Card from any unauthorized use (unauthorized use means that you did not provide, directly, by implication or otherwise, the right to use your Card and you received no benefit from the unauthorized purchase); and (c) you have not reported two or more unauthorized events in the past 12 months. MasterCard's zero liability policy does not apply if a PIN for a debit transaction is used for the unauthorized purchase and does not apply to MasterCard-branded cards issued for commercial, business or agricultural purposes, except for MasterCard commercial cards used for small businesses as listed on MasterCard's policies are subject to change. Visit MasterCard's Zero Liability link at